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FAQs

RETURN POLICY
LEHMANN DESIGN HAUS will accept a return on products purchased directly from lehmanndesignhaus.com within 30 days of purchase if the product broke during the shipping process. Please email hello@lehmanndesignhaus.com in order to start processing your return.


SHIPPING POLICY
All orders are typically processed within 24-48 hours of placement. However, this is subject to change as our candles are poured in small batches.
We cannot refund for lost or stolen packages which have been confirmed as delivered to the shipping address.
If you receive a notification your package has delivered but hasn't shown up yet, please wait a couple of days and if it hasn't arrived, please email us at hello@lehmanndesignhaus.com.
Once your order has left our studio, we are unable to redirect or contact mail services on your behalf. You must directly contact the carrier with tracking information given to you via email.


STOCKISTS
If you're a store and would like to carry our line, please email us at hello@lehmanndesignhaus.com.


BULK ORDERS + CUSTOM ORDERS
We do offer pricing for corporate events or special events as well as label customization. For more information, email us at hello@lehmanndesignhaus.com.

 

 

 

PRODUCT QUESTIONS
What kind of wax do you use?
We use a specially formulated blend of coconut wax and soy wax. This has proven to be the cleanest burning and most environmentally friendly wax we have tested.

 
Why does the wax look like it's pulling away from the glass?
This is a common occurrence among natural waxes. Since we do not use any additives or dyes in our wax this may happen but does not affect the way your candle burns. This is more common in colder climates.


How big are your candles?
We currently have two sizes. The Classic Candle is 8oz of wax poured into a clear glass jar that stands 3-1/2" tall. The Votive Candle is 2.15 oz of wax poured into a clear glass jar that stands 2-5/8". 

 
How long do your candles last?
Taken care of properly, our Classic Candles burn 40 to 50 hours while our Votive Candles burn approximately 15 hours. Be sure to trim the wick to 1/4" before each burn and allow the wax to melt to the diameter of the container.


What kind of fragrances do you use?
We use a blend of natural oils, essential oils, and phthalate-free fragrance oils.  All fragrances are developed and poured in-house.


What are "phthalates"?
It is a substance used in manufacturing plastics otherwise known as being harmful to the environment and found often in food and cosmetic products.


Where are your candles made?
Our candles are made and packaged by hand in the Lehmann Design Haus studio located in Los Angeles, California.